Shipping starts in the week of December 6, 2020.
You can track your package using the Track & Trace link you received after your purchase:
- If you are the Main Buyer of a package and live in Belgium, you should receive a Track & Trace link from Bpost once they receive the information of the package.
- If you are the Main Buyer of a package and live outside of Belgium, you should receive a Track & Trace from Tomorrowland (for packages that will be sent by Bpost), DHL Parcel or DHL Express, once the shipping partner receives the information of the package.
- If your package includes a Solo Vida package, the Solo Vida package will be shipped separately from the rest of your package. You will therefore receive separate tracking codes. Solo Vida packages can only be shipped in Europe (with exception of Ireland, Norway and Turkey).
Please check your spam folder/unwanted mails as well.
Due to the ongoing Covid-19 crisis and according measures, it is not yet possible to send packages to all countries. The processing and delivery also take more time and delays may occur.
We cannot guarantee that all packages will arrive before the event. Please check your Track & Trace for the latest information about your package.